4/14/2023 0 Comments Malwarebytes adwcleaner full![]() Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. ![]() Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step. Next, contact Bitdefender Consumer Support by e-mail:Īfter that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. (thanks to for the steps provided above)Ĭreate a log file on your Windows device using Bitdefender Support Tool, by following these steps:Ĭreate a log file on your Windows device using BDsysLog, by following these steps: Malwarebytes AdwCleaner is a free anti-malware app that deletes adware, PUPs, toolbars, and browser hijackers. ![]() Please help me understand what is going on!Ģ) Open run command and run below command one by one:ģ) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply. I tried deleting the cache and history and uninstalling chrome and brave which DID NOT WORK To be clear: The website I enter is COMPLETELY SAFE in fact i have been using it for a year and I can enter it via any other PC or mobile phone without any anti-virus notificationsīitdefender detects it as a virus on my PC only! When the bot enters the website it detects the virus at this path:Ĭ:\Users\user1\AppData\Local\Temp\scoped_dir10244_1140512788\Default\Cache\Cache_Data\f_000004 ![]() When I open chrome and enter the website manually it detects it at this path:Ĭ:\Users\user1\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default\Cache\Cache_Data\f_00026 Hey, so I'm running a bot that opens multiple chrome threads on a 1 specific website for a year each thread with a different proxy.Ī few days ago I switched proxy providers for the bot and now I see every time that the website gets opened whether it's by me manually on firefox/chrome/brave or by the bot, bitdefender detects an infected file with a trojan at the cache/temp folders ![]()
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